Sifting Through the Sp@m "Solutions"
By Michael Mayor
 

It's official. Fighting the war on Sp@m is now big business. Anti-Sp@m and content filtering revenues alone are expected to total more than $653 million this year, according to a study by The Radicati Group Inc. It's also big politics. No less than 28 State Legislators have put their names on an anti-Sp@m Bill and the Federal level is just getting started. Stopping Sp@m in its tracks is the hottest issue to come along in many years and there are those that see it as their E ticket to profits or pulling away at the polls. It's a bit ironic isn't it? In order to stop the flood of Sp@m we must first wade through of flood of proposed solutions.

Here's my informal analysis on what has been proposed so far. In general, the anti-Sp@m solutions can be classified into two overall groups; legislation and technology.

Legislation

I was fortunate enough to participate in the FTC's Sp@m Forum in Washington D.C. last week. Let me go on record by saying the industry should stand up and applaud their brave and thorough approach to this incredibly complex issue. As an e-mail marketer, I'm somewhat ashamed that the "Principal had to be called in to break up the schoolyard brawl", and that thestudents couldn't settle the matter on their own. However, the students were clearly getting beaten to a pulp so he was welcome just the same. The FTC would have loved nothing more than industry self-regulation, but we are beyond that now. I, for one, am glad they're involved. That said, it should be noted that there are at least two inherent flaws in the belief that state and/or federal anti-Sp@m legislation can provide a solution to the Sp@m epidemic in the United States:

  • Much Sp@m originates from outside the United States
  • Legislators are making a major assumption about reputable e-mail marketers when they think they have the list member's postal information.


However, let's put that aside for now and look at the major elements contained within the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-Sp@m) Act of 2003 and New York Senator Charles Schumer's recent proposal (the two that seem to have the most legs):

"ADV" subject line requirement (Shumer) - The ADV law has been popular at the state level for some time now. Yet most industry insiders, including anti-Sp@m advocates, agree that adding "ADV" to the beginning of a subject line has absolutely zero effect on Sp@m. Sp@mmers may or may not include ADV, but reputable markers will be forced to, which makes all permission- based commercial correspondence "filter bait" at the very least. In my opinion, ADV laws are merely quick political plays for those politicians watching the Sp@m war from afar. On the other hand, the CAN-Sp@m Act does not require ADV but "clear and conspicuous identification" which goes further, in my opinion, without tying the creative hands of direct marketers.

Email Harvesting (Schumer) - Schumer should be commended for being one of the few in Washington to recognize how much of Sp@m is created. Email Harvesting, and all its related technology, should be outlawed - plain and simple.

National No-Sp@m list (Schumer) - Schumer wants to spend $75,000,000 to create and enforce such a national do-not-email list. The trouble is Sp@mmers won't use it and reputable marketers must. Therefore, the permission that the reputable marker holds is meaningless until "cleared" with the Federal government. It will also increase campaign costs and turnaround time for the good guys. Score a big one for the Sp@mmers here.

Sender Accountabilty (CAN-Sp@m/Schumer) - This is the best ingredient in both bills, in my opinion. I'll support anything that penalizes the sender for falsifying header information, deceiving the consumer and/or having a missing or inactive unsubscribe option.

Technology

Here, too, exist a couple of flaws in assuming technology holds the key to stopping Sp@m:

  • Mass consensus is generally required among all ISPs, Email Service Providers and trade organizations for it to be truly effective.
  • All technology is temporary.

Nevertheless, tech solutions are gaining steam so let's review:

Sp@m Filters - I've lost count of how many filters there are now, both for personal and corporate use. At best, filters are imperfect tools and it's up to the user as to how much imperfection they are willing to live with. Until filters can block just those incoming e-mails that have fraudulent sender information and bad unsubscribe links, they are a size small Band-Aid on a very large wound.

Certification - Certification services act as the middleman between e-mail vendors and ISPs by ensuring their client rosters are upholding certain standards. ISPs then let the mail containing the certificate through. Habeas and TrustE are the best known of such services and the DMA has hinted that they may be developing one as well. However, each are susceptible to the two inherent tech flaws mentioned above (consensus is critical). Further, some invade on the advertiser's "real estate" by placing banners at the top of the message. What's more is that certification services typically have to lower the bar to get consensus among the e-mail vendors rather than raise it.

Project Lumos - Project Lumos is the Network Advertising Initiative's (NAI) blueprint for a technical architecture to eradicate Sp@m by enforcing sender accountability. While its details are still being discussed, it has broad tentative support from most e-mail service providers and ISPs. As with any "technical architecture" initiative, the key question of course is how much will it cost?

So what are we left with? The Sp@m war now has another dimension - the opportunists. Luckily, there are far more people out there who sincerely wish to close the floodgates of unsolicited e-mail because it hurts legitimate businesses. In my opinion, the key to winning the war on Sp@m can be summed up by one word: transparency. Sp@m has prevailed because unscrupulous people have been able to hide behind their technology. Consumers can't unsubscribe and authorities can't track the senders down. To this end, I feel the CAN-Sp@m Act is a strong start as it makes it a Federal crime to falsify and deceive via e-mail. I will also watch with interest as the details of Lumos get fleshed out. Technology that enforces accountability cannot be a bad thing.

Mind you, I feel transparency is critical for all parties involved, which means those operating blacklists and ISPs as well. It's time for all parties to come out of the shadows. Those that don't should be penalized.

About The Author
As President and Chief Operating Officer of NetCreations/ PostMasterDirect, Michael Mayor is an 18-year veteran of direct marketing and a recognized pioneer of e-mail marketing. Michael joined NetCreation's as one of the company's first employees in 1998 and played a key role in helping to build the largest and most successful e-mail list management company in the industry today. He has also pioneered many of the e-mail marketing industry's standards and best practices. Mayor is a leading advocate of privacy and is a frequent speaker at industry functions. Mayor is also the Chairman for the Interactive Advertising Bureau's Email Committee.

 

 

 

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